- Indian Railway Catering & Tourism Corporation Ltd Indian Railway Catering & Tourism Corporation Ltd is Palace on Wheels Train Tour Operator & liability of PalaceOnWheelsIndia.com is limited to that of booking agent only.
- Cancellation requests must be made in writing & acknowledged by us.
Cancellation Charges :
- There will be MINIMUM levy of 10% cancellation fee on gross train ticket value -if informed more than 95 days before train tour depart.
- There will be MINIMUM levy of 20% cancellation fee on gross train ticket value -if informed between 94 days to 36 days prior to train tour depart.
- There will be Full 100% cancellation fee levied on gross train ticket value -if informed less than 35 days prior to train tour depart or No Show etc.,
No Shows/ En Route Termination:
In case of No Show / Non-arrival of the guest, refund or adjustment for future travel will not be applicable. The whole amount shall be treated as forfeited.
In case of En route termination of tour by the guest, for any reasons refund or adjustment will not be applicable. The amount for unused portion of the tour shall be treated as forfeited.
Tour Amendments :
All Amendments are subject to Approvals by Indian Railway Catering & Tourism Corporation Ltd
Amendments only possible under the circumstances like Natural Disaster / Natural Calamity or Serious Health Problem's (this needs to be supported by doctor's certificate) and is subject to Approval by Indian Railway Catering & Tourism Corporation Ltd.
No refunds are possible and every case will be decided on merits on a case to case basis. No amendment will be permissible in case of booking of groups or complete train.
Request for change in travel date & passenger names is governed by cancellation rules, subject to approval by Indian Railway Catering & Tourism Corporation Ltd Authorities
General Rules :
Cancellation rules to be applicable in case travel documents or pending payments not received as per booking terms & conditions.
In special case-where travel date of same passengers needs to be postponed to future specific dates, Minimum US$ 100 per person will be charged & subject to approval by Indian Railway Catering & Tourism Corporation Ltd Authorities
Request for refund of advance/full payment, due to death Or serious illness of passenger will be at sole discretion of Indian Railway Catering & Tourism Corporation Ltd Authorities.
In case of scheduled train tour depart is cancelled because of any reasons by Train tour operator (Indian Railway Catering & Tourism Corporation Ltd), Guest will be informed at least one week before train depart & in such cases - Full amount received will be refunded (without any cancelation fee) to the Guest .
PalaceOnWheelsIndia.com CANNOT BE held liable to compensate for any additional Financial Loss caused viz Fee towards Cancellation of Air Tickets, Hotel Booking etc or if any Mental Trauma caused.
All foreign passport holders require valid indian Visa before boarding flight to india.
Request for refund due to refusal of Indian Visa will not be entertain Or Overseas passenger landing in India without proper travel documents-will be governed by cancellation rules.
No refund will be made in case of no-show Or self-curtailment of journey
Un-willingness to follow train tour as per schedule, will be non-refundable
At times, due to local logistics/ conditions, if Train tour Manager is forced to cancel certain scheduled sightseeing tours Or activities, at short notice - No refund will be made to passenger to compensate for this.
Request for train tour cancellation due to increase of taxes/tariff by Indian Railway Catering & Tourism Corporation Ltd authorities will be governed by cancellation rules.
Where passenger makes request for refund due to self cancellation, it will be governed as per foreign exchange rules of RBI Bank and the process may take 4 to 6 weeks after documentention as per RBI guidlines is received.
PalaceOnWheelsIndia.com reserves the right to charge MINIMUM US$ 100 per person as service charge & refund will be made as per INR Rupees amount received.
We strongly suggest all guests to pre-purchase Tour Insurance from country of origin of travel
From 3rd week of December to 3rd week of January-North India experiences heavy fog conditions & it is suggested to passengers to arrive at least one day earlier in New Delhi during that period.
Maximum liability of PalaceOnWheelsIndia.com is limited to that of booking agent only.
Liability of Principal train Tour Operator is limited to as defined in Indian Railways Act.
Disputes (if any) are subject to jurisdiction of courts of New Delhi(India) only.